Shipping Policy

At Chuto Craft, we work hard to process and deliver your orders safely and as quickly as possible. Please read the information below to understand how our shipping process works.

1. Order Processing

Orders are usually processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with your shipping information, where available.

Please note that orders placed on weekends or public holidays may take additional time to process.

2. Delivery Time

After your order has been shipped, delivery times may vary depending on your location and the shipping method selected.

Estimated delivery times will be provided during the checkout process or in your order confirmation.

Please keep in mind that delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, customs, courier issues, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special shipping rates. Any applicable promotion will be clearly stated on our website.

4. Order Tracking

If tracking information is available for your order, we will provide it to you once your order has been shipped.

You can use the tracking information to check the status and estimated delivery of your package.

Please allow some time for the tracking information to become active after your order has been shipped.

5. Incorrect or Incomplete Shipping Address

Please make sure that your shipping address is correct and complete when placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

contactchotucraft@gmail.com

We will do our best to update the address before your order is shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Delayed or Lost Packages

While we do our best to ensure that your order arrives on time, Chuto Craft is not responsible for delays caused by the shipping carrier, weather conditions, customs, holidays, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us at contactchotucraft@gmail.com, and we will do our best to assist you.

7. Damaged Packages

Please inspect your package when you receive it.

If your order arrives damaged, please contact us as soon as possible and provide your order number and photos of the damaged package and item.

We will review the issue and work with you to resolve it.

8. International Shipping

For international orders, delivery times may vary depending on the destination country.

International shipments may also be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Email: contactchotucraft@gmail.com

Chuto Craft

Thank you for choosing Chuto Craft!