Return & Refund Policy

At Chuto Craft, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• Your return request must be made within 30 days of receiving your order.

• The item must be unused, unworn, and in the same condition as when you received it.

• All original tags and packaging must be intact.

• You must provide a receipt or other proof of purchase.

If the item does not meet these requirements, we may not be able to accept the return.

2. How to Request a Return

To request a return, please contact us at:

contactchotucraft@gmail.com

Please include your order number and a brief reason for the return.

Once your return request is reviewed and approved, we will provide you with the return instructions and, where applicable, a return shipping label.

Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.

If you have any questions about the return process, please contact us at contactchotucraft@gmail.com.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

• Damaged

• Defective

• Incorrect or different from what you ordered

please contact us as soon as possible with your order number and, if possible, photos of the item and packaging.

We will review the issue and work with you to find an appropriate solution.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable products such as food, flowers, or plants

• Custom-made, personalized, or special-order products

• Personal care or beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale or clearance items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, color, or product, the easiest option is to return the original item (if eligible) and, once your return is approved, place a new order for the item you want.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, where applicable under EU consumer protection laws.

The item must be returned in the same condition in which you received it, including being unused or unworn, with its original tags and packaging. Proof of purchase may also be required.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved:

• Your refund will be issued to your original payment method.

• We will process the refund within 10 business days after the return has been approved.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If you have not received your refund within 15 business days after your return was approved, please contact us at:

contactchotucraft@gmail.com

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: contactchotucraft@gmail.com

Chuto Craft
Thank you for shopping with us.